AI-Powered Customer Engagement for E-commerce & Online Stores
Elevate your customer experience with AI-powered voice agents that track orders, handle returns, and answer product questions instantly — reducing support costs while delivering 24/7 intelligent customer interactions that drive repeat sales.
Instant Order Updates
Track & resolve
The Pain
Where's my order?” or “What's your return policy?” flood their inboxes daily. These routine interactions consume valuable time and resources that could be better spent on resolving complex issues or delivering personalized customer experiences. As response times increase, customer frustration grows, leading to a loss of trust and a decline in brand loyalty. In today's fast-paced world, even a small delay can make the difference between a loyal repeat customer and one who never returns.
How InStack Solves It
With InStack, your eCommerce store gets an AI-powered phone and chat agent that never sleeps — available 24/7 to handle customer inquiries, track orders, and assist shoppers even after hours, on weekends, and during peak holiday seasons.
Tracks orders and provides delivery updates
Handles returns, refund policies, and store hours
Helps product search: size availability, restock info
Integrates with Shopify, WooCommerce, etc.
Logs customer queries for trend analysis
It's like having a dedicated virtual sales and support assistant who never sleeps, never complains, and always follows your instructions perfectly — answering customer questions, managing orders, and keeping your store running smoothly around the clock.
Live Call Flow
Caller
Hi, just wondering when my order will arrive.
AI Agent
I can help with that. Can you give me your order number or email address?
Caller
It's roxy.j@gmail.com.
AI Agent
Thanks Roxy. Your parcel was shipped via AusPost and is due to arrive tomorrow.
Caller or chat user asks about their order
AI verifies order number or email
Provides shipping status
Handles return or refund questions
Offers product info or up-sells if appropriate
Ready to see how InStack can help your eCommerce business?
Talk to our AI voice agent for inquiries or start your trial today.