Message Taking & Routing
How InStack's AI agent simplifies message taking and routing for modern businesses
Capture Every Message with AI Precision.
Sometimes, customers just need to leave a message — but voicemail alone is unreliable and easy to miss.
InStack's AI agent captures detailed, structured messages and routes them to the right person or team instantly, ensuring nothing falls through the cracks.
How It Works
Capture Details
The AI agent asks clarifying questions to capture a complete, actionable message.
Structured Format
Organizes message details including caller name, contact info, topic, and urgency.
Smart Routing
Routes messages to the right team member based on topic, department, or priority.
Instant Delivery
Sends messages via email, SMS, or CRM integration for immediate visibility.
Key Features
Why It Matters
Traditional voicemail is a black hole. Messages get buried, callers leave vague information, and urgent requests go unnoticed until it's too late. For busy teams, managing incoming messages manually is chaotic and error-prone.
InStack's AI agent transforms message-taking into a structured, reliable process. Every message is captured with full context, tagged for priority, and delivered to the right person instantly. No more missed follow-ups, no more lost information — just clear, actionable messages that drive results.
Ready to automate after-hours support?
Talk to our AI agent or start your free trial today.